Registration and Checkout

What are the benefits of registering on the IBS site?
Once you are registered with your shipping address, the shipping costs can be calculated and displayed in the shopping cart before you go to the Checkout. Additionally, you can save your shopping cart or even create and save different shopping carts.

When would I need to save the shopping cart?
We save the content of your cart for 24 hours. If you want to return to the site more than 24 hours later to Checkout, you should save your cart first. By saving the content of your cart, you will also be able to access the cart from different computers.

I have registered on the IBS site. Do I have to "Login" every time I visit the site?
No. If you are using the same computer and browser, you will be recognized automatically. You don't need to Login or re-register before Checkout.

Is there a way to Logoff and when should I do it?
If you are sharing a computer and don't want others to see your address information or order history you can press the "Logoff" link at the bottom of the Home Page.

I have ordered on the site and didn't Logoff on the computer I was using. Will anybody accessing the same computer be able to use my Credit Card information?
No. Every user will be asked for their e-mail address and password again at Checkout for security reasons.

I accidentally gave out my password to somebody else. Is it possible for this person to view my Credit Card information at Checkout?
No. Your Credit Card number will not be displayed on any page.

I registered on the site and appear to be logged in. Why am I asked for my e-mail address and password again at Checkout?
Every user is asked for their email address and password again at Checkout for security reasons.

My email address has changed since I registered on the IBS site the first time. Do I have to register again?
No, you can change your email address and your other personal information on your profile page. Go to "My Account" and log-in (if you are not already logged-in). Click on your name above your address. You will be able to change all necessary information on the resulting page. If you need to change the credit card you are using for an order, you can still do that during Checkout.

I want to change the Credit Card Number that I used for an order on your site some time ago. Where can I do that?
On the first page at Checkout, you will be given the option to change your payment information that is already on file. Just mark the checkbox under "Change payment method or update credit card information" and you will be able do any necessary changes on the following page.

Checkout Problems and Errors

When I try to register or sign-up as a new customer, I get an error that says my e-mail address already exists. Why is this?
More than likely, you are already logged-in. Check the top left corner of the IBS Home Page. If it says "Welcome to IBS" and your name, you are logged in. If you are logged in already, you won't be able to re-register or log in again with the same email address.

I don't remember which password I have used when I registered on the site. What do I do?
Go to the "Lost Passwords" page under "Customer Service" and enter the email address you registered under. , If there is a match in our database, your password will be sent to the email address given.

I don't remember which email address I have used when I registered on the site. What do I do?
If you are logged-in, you can go to the "My Account" page and view your personal information by clicking on your name above your address. You will be able to check your email address there.

I know exactly the email address and password I registered under. I still get an error message at Checkout, even though I appear to be logged-in and my name has been recognized. What is the problem?
It is possible that you accidentally misspelled your email address (some people use complicated email addresses) during registration. In this case you won't be able to checkout. If you are logged-in, you can go to the "My Account" page and view your personal information by clicking on your name above your address. You will be able to double-check your email address and change all necessary information here.

When I try to go to a page or press a button, I get an error screen saying "Page can't be found". What can I do to get past this error?
Press the "Back" button in your browser and redo what you were trying to do on the previous page. Make sure to re-enter the password, if this error appeared on a form page where you had to give your password.

When I use my "Back" button, my password and personal information is not there anymore. Why does this happen?
For security reasons, this is built into the site. You don't want anybody to press the "Back" button in your absence to review any of your sensitive personal information.

My computer tells me that your site is not secure. Is it?
Yes, the IBS site is absolutely secure. You see this message on some pages usually followed or preceded by a message stating the page is secure. In any case, you will be able to see the "lock" security symbol at the bottom of your browser as proof of a page being secure. If you are leaving a secure page, you also have to agree to view the following non-secure page.

Why are some pages on your site secure and some are not?
Only the Checkout process is using secure pages to encrypt your personal data when it is being transferred to the web server.

What does it mean when there is a "socket error" in processing my credit card?
This error means there is a problem processing your credit card. If there is a problem processing you Credit Card online, please contact customer service at the toll free number 1-888-700-SPAS. One of our sales representatives will be able to manually process your Credit Card number again or discuss alternate payment solutions with you.